Appointment scheduling

We carry out all the operative management of contactability of clients to schedule appointments of any type, via our contact center, by means of different media such as calls, chat, WhatsApp and emails.

The operability of client database contactability to organize meetings or appointments, presents a considerable use of personnel and time. For this reason, we offer virtual support for these contactability processes thanks to the virtual tools of our contact center, through which we can make effective contact to achieve the scheduling of appointments, scanning the databases in the least time possible.

We work with scripts delivered to us by the client or we work in conjunction with them to establish the best form of communication with the end customer and as such achieve a warm and close contact to achieve the scheduling of the appointment. In addition, we carry out a follow up call to the appointment to determine if in effect the end user attended the appointment.

If this is not the case, we make new contacts to analyze why the client did not fulfil their commitment, offering the end customer new options for scheduling. In addition, we offer the client vital information on their customers that could help them improve their service and processes. When necessary, we can complement the contactability strategy with mass mail or text messages.