Customer Service Management
Technical Support
What do we offer?
Via our contact center we can become the virtual technical support department for companies to help their users to resolve doubts or concerns regarding the use of products or services, via a warm and efficient support.
What we do
Value proposal
RESULTS
What we do
- We manage support to end users related to the technical functioning of products and services via our virtual platforms such as calls, emails or live chat.
- Our team of specialists has high communication skills and warmth in communication to be able to transfer to the end customer the necessary information they require to resolve their situation.
Value proposal
- Extensive experience in the management and resolution of user situations with speed and efficiency.
- Support in the virtualization of technical support processes.
- We work with process functioning scripts and flow diagrams available to the client or we can assist in the design of the road map to optimize the technical support process.
- Our team is equipped to adapt rapidly to handling terminology and the functioning process of clients’ products or services to be able to offer efficient and timely customer support.
RESULTS
- Saving time and money thanks to the virtual outsourcing of technical support management of the companies.
- Multi-channel support for increased ease-of-use for the end user.
EVERY RESULT IS
QUANTIFYED AND MEASURED
